Refund and Cancellation Policy
Last updated: 28/01/2026
This Refund and Cancellation Policy (“Policy”) outlines the terms under which services provided by Iconic Game Servers (“we”, “us”, “our”) may be cancelled or refunded. This Policy forms part of our Terms of Service.
By purchasing or using our services, you agree to this Policy.
1. Cancellations
- Services may be cancelled at any time through the client control panel.
- Cancellations take effect at the end of the current billing period unless otherwise stated.
- Cancellation does not automatically entitle you to a refund.
You are responsible for cancelling services prior to renewal to avoid further charges.
2. Refund Eligibility
Unless explicitly stated otherwise in writing, the following applies:
- Setup fees and one-time fees are non-refundable
- Renewals are non-refundable
- Services terminated for policy violations are not eligible for refunds
- Refunds are not provided for partial billing periods, unused time, or service interruptions
Where a trial or money-back guarantee is offered, eligibility and conditions will be clearly stated at the time of purchase.
3. Refund Requests
- Refund requests must be submitted via a support ticket within the applicable eligibility period.
- Approved refunds will be issued using the original payment method where possible.
- Processing times may vary depending on the payment provider.
We reserve the right to deny refund requests that do not meet eligibility requirements.
4. Chargebacks & Payment Disputes
- Initiating a chargeback or payment dispute without contacting us first may result in immediate service suspension or account termination.
- Accounts with unresolved chargebacks may be permanently restricted from future services.
5. Service Suspensions & Terminations
No refunds will be issued for services suspended or terminated due to:
- Violations of the Terms of Service or Acceptable Use Policy
- Abuse, illegal activity, or misuse of services
- Failure to maintain payment obligations
6. Policy Changes
We reserve the right to modify this Policy at any time. Updates will be posted on our website, and continued use of services constitutes acceptance of the updated Policy.