Privacy Policy
Last updated: 28/01/2026
Iconic Game Servers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services.
We operate from Northern Ireland, United Kingdom, and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Billing address
- Account credentials
- Support communications
Billing & Transaction Data
- Invoices and payment status
- Transaction references provided by payment processors (We do not store full payment card details.)
Technical & Service Data
- IP addresses
- Server usage statistics
- Service logs and audit logs
- Configuration and provisioning data
- Abuse and security-related information
2. How We Collect Information
Information is collected when you:
- Create an account
- Purchase or manage services
- Use our hosting services
- Contact customer support
- Access our website or control panels
We use HostBill for billing and account management and TCAdmin for service provisioning and server management.
Both systems are hosted and operated on our own infrastructure. Data processed by these systems does not leave our control and is not transmitted to HostBill or TCAdmin as third-party service providers.
3. How We Use Your Information
We use your information to:
- Provide, provision, and manage hosting services
- Process billing and payments
- Authenticate and manage user accounts
- Communicate regarding services and support requests
- Monitor service performance and security
- Prevent abuse and enforce policies
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity — to deliver purchased services
- Legal obligations — including accounting and fraud prevention
- Legitimate interests — service security, monitoring, and abuse prevention
- Consent, where required by law
5. Data Sharing
We do not sell personal data.
Data may be shared only where necessary with:
- Payment processors for transaction handling
- Infrastructure providers (such as datacentres or DDoS mitigation services), strictly for service delivery
All data remains under our control and is shared only where required to operate and secure our services.
6. Data Storage & Retention
- Personal data is stored securely using appropriate technical and organisational safeguards.
- Data is retained only for as long as necessary to provide services or meet legal requirements.
- Following service termination, data may be retained for billing, legal, or abuse-prevention purposes before being securely deleted.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data where applicable
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is consent-based
Requests can be made using the contact details in the footer below.
8. Cookies
Our website may use cookies necessary for functionality and performance. Where required, consent will be requested before non-essential cookies are used.
9. Security
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.